Help & Information
We want to thank you for shopping at our store and want you to be completely satisfied with your purchase. If you are unsure about your purchase, please do not wear the item(s). Merchandise may be returned under the guidelines on this page (below).
You may return a purchase by mail, according to the guidelines for each method stated below. After 20 days, items may not be returned for any reason. Apparel items must be in unused original condition with tags still attached unless problems in manufacturing exist. Before you return an item by mail, please read the following policy first:
a. If your products are lost as the shipping company's fault on the road or before it was sent abroad, please tell us, then we will resend your items for free or refund the payment to you.
b. We offer all the products pictures to you before your purchase. Please comfirm that the size and color is what you want. If we send yur item according to the details you offered to us, we couldn't refund payment to you, but accept for exchange. Return shipping is at buyer's expense.
c. Upon receipt of your order, please examine it carefully. If you find our products are in a bad quality or mistaken version within 3days, please take photos of them and send them to us. Then we will resend the good items for free or refund money to you. We will take full responsibility if our goods have any quality problems.
d. our store advises that when shipping product back, customers should choose the same shipper that delivered the product, as well as insure the item for full value should anything happen during shipping. our store is not responsible for returned product in transit.
e. If ur order is out of stock, we will send e-mail to you to ask you to change for another item or just refund all yur payment (including the freight) to you within 24 hours.
Whether or not you have the packing slip, normal wear and tear is not warranted on any merchandise. Exchanges on worn merchandise will only be made when the damage is caused by a manufacturer 's defect. Items cut or sliced by sharp objects cannot be exchanged. After 3 days, items may not be returned for any reason.
Usually the items will be shipped within 24 hours after your purchasing and you are supposed to receive your item within 4-7 days.